Contact information

Business Details & Support

FrostBuddy is operated by Castro Convertibles.

Last updated: October 28, 2026

The guide below follows each stage of a typical store interaction.

How to reach us

Email support@frostoibuddy.shop or call 978-463-0994. Support hours: Contact support for current availability..

1. Business identity

Castro Convertibles operates the brand and online store at frostoibuddy.shop. The domain, support channel, and business details on this page are the official public contact points for this storefront.

2. Order support

Please include the order number and a clear description of the question. For damaged, defective, incorrect, or missing items, include useful photos when available so the support team can review the order accurately.

3. Business hours

Our published support availability is Contact support for current availability.. Messages received outside those hours are reviewed on the next business day, excluding public holidays.

4. Returns and delivery questions

Do not send returns before receiving approved instructions and confirming the address in our Return and Refund Policy. Shipping estimates, carrier details, and delivery costs are published in our Shipping Policy and at checkout.

5. Contact details

Email: support@frostoibuddy.shop
Phone: 978-463-0994
Business address: 1913 Joanne Ln, Champaign, Illinois, 61821, United States

6. How we respond

Contact support@frostoibuddy.shop or 978-463-0994. We use the information supplied only to identify the request, review the relevant order, and provide a response. Sensitive payment credentials should never be sent by email.