Contact FrostBuddy
Customer service guide
What to prepare and where to send a support request.
Information to include
For an existing order, include the order number and the email used at checkout. For a product question, include the product name or page URL. Payment options are the methods displayed at checkout.
Order timing
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing. The published Shipping Policy contains the complete terms.
Returns
Request an eligible return within 30 days after delivery. Review the Refund Policy before sending an item to 1913 Joanne Ln, Champaign, Illinois, 61821, United States.
Store operator
FrostBuddy is an online store operated by Castro Convertibles. The official storefront is frostoibuddy.shop.
Contact information
| Store | FrostBuddy |
|---|---|
| Legal operator | Castro Convertibles |
| Business address | 1913 Joanne Ln, Champaign, Illinois, 61821, United States |
| support@frostoibuddy.shop | |
| Phone | 978-463-0994 |
| Support hours | Contact support for current availability. |